Microsoft 365 Email Configuration for SiteBook
Updated over 5 months ago Table of contents
Microsoft 365 Email Configuration for SiteBook
Issues with Email
Emails that you send from SiteBook may end up in spam folders, sent to “quarantine” or may be deleted by the recipient’s email server spam filter.
Cause
SiteBook’s email server is not authorised to send emails on behalf of someone@yourcompany.com.au, so the recipients email server treats the email as spam.
Typically this happens in 2 cases:
1. The recipients email server is configured with a high sensitivity to detect and delete
spam.
2. An email is sent from SiteBook “on behalf of someone@yourcompany.com.au” to a
recipient with the same domain name e.g. yourcompany.com.au.
Solution
Your email support team can solve this issue by making a change to the configuration of your Microsoft 365 email system, as follows:
Note: we highly recommend that you use a use an expert to change these settings, as errors may result in undelivered emails. We can recommend an IT support company if required.
1. Update your SPF record to include the SiteBook SPF settings:
BEFORE
v=spf1 include:spf.protection.outlook.com -all
AFTER
v=spf1 include:spf.protection.outlook.com include:spf.protection.sitebook.com.au -all
2. Add the SiteBook domain to the Tennant Allow/Block Lists Spoofed senders list
<YourCompany.com.au>, sitebook.com.au
Spoof type: External, Action: Allow
The location of the configuration menus can vary depending on the subscription you have. In most Microsoft 365 Tenants, it is located under Security/Email & collaboration / Polices & Rules / Threat Polices / Tenant Allow Block List
If you require more information, then please contact SiteBook support on 1300 736 316.
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